The rest of the month was a total loss because the customer support took so long to respond & when they did it was nonsense & never resolved anything. When I requested more time on my trial they took WEEKS to oblige after a lot of back & forth & delays in response. By the time I had the spare time to work on Sidify again the extended time on the trial license expired. I have 2 tickets & I've emailed them several times about the expired license & how I never got anything working and no resolution to my 2 tickets. In addition to poor customer support (only available via email) Documentation is also slim & stupid. How do you not give details of a functionality? For example, here's a response I replied to them: Your response and the documentation is not helpful concerning the file format converter. The documentation only states, " In Tools tab, Sidify provides users with the features of format conversion and tag edition to help manage the music files more conveniently.". Please consider modifying this section of your documentation because as it is it's absolutely useless!Īll I can say is I'm glad that I didn't do a subscription, and by all means STAY AWAY FROM THESE JOKERS! How is that statement even remotely useful when details about "the features" are not given? That makes no sense.
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